Our refund policy lasts 14 days.If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must not have been worn, and be in the condition you received it.It must also be in the original packaging (pouch, etc.).
Several types of products cannot be returned.Perishable goods such as food, flowers or magazines cannot be returned.We also do not accept products for personal or sanitary use, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
- Gift cards
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase without first requesting a return from our customer service team, otherwise we will not be able to refund you.
There are certain situations where only a partial refund is granted (if applicable):
- Any item which is not in its original condition, which is damaged or which has certain parts missing for reasons which are not due to an error on our part.
- Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately 10 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact the entity that issued your credit card, as there might be a delay before your refund is officially posted.
Then contact your bank.There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at hello@maison-cecile.com .
Exchanges (if applicable)
We only replace an item if it is defective or damaged.If in this case you wish to exchange it for the same item, send us an e-mail at hello@maison-cecile.com , or contact us at: +33 (0) 7 81 40 47 31
Gifts
If the returned item was identified as a gift at the time of purchase and was sent to you directly, you will receive a gift credit equal in value to your return.Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and he will know that you have returned the item.
Shipping
To return a product, send us an email at hello@maison-cecile.com . You will be responsible for paying your own shipping costs to return your item.Shipping costs are not refundable.If you receive a refund, the return shipping cost will be deducted from it.We recommend that you use a shipment tracking service to avoid any risk of non-receipt due to a lost package.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $ 75, you should consider using a delivery service that allows you to track the shipment and purchase delivery insurance.We do not guarantee that we will receive your returned item.
